Last updated: 15 December 2025

These Terms & Conditions govern your use of https://cairncandles.co.uk (“Our Site”) and your purchase of products from us. Please read them carefully before placing an order.

1. About Us

Our Site is operated by Cairn Candle Company Ltd (Company No. SC607798), trading as Cairn Candle Co (“we”, “us”, “our”).

Contact email: info@cairncandles.co.uk

2. Eligibility & Use of Our Site

By using Our Site, you confirm that:

You are at least 18 years old; and

You are legally capable of entering into binding contracts.

You agree not to use Our Site or products for any unlawful or unauthorised purpose, and not to introduce viruses, malware, or other harmful material.

We reserve the right to suspend or terminate access to Our Site where these Terms are breached.

3. Products & Descriptions

All products are sold online only and are subject to availability.

We take reasonable care to ensure that product descriptions, images, and prices are accurate. However, colours may vary slightly due to screen display settings, and we do not guarantee exact colour reproduction.

We reserve the right to amend product descriptions, prices, or availability at any time.

4. Prices & Payment

All prices are shown in GBP (£) and include VAT where applicable.

We accept payment via Stripe (and other payment methods made available at checkout). Payments are processed securely by third‑party payment providers. We do not store your card details.

Prices may change at any time, but changes will not affect orders already accepted.

5. Orders & Contract Formation

Placing an order constitutes an offer to purchase our products.

An order is not accepted until we send you an order confirmation email confirming dispatch. At that point, a legally binding contract is formed.

We reserve the right to refuse or cancel any order, including where:

A product is out of stock

There is an error in pricing or product description

Fraud or unauthorised activity is suspected

If we cancel an order after payment has been taken, a full refund will be issued.

6. Delivery

We currently deliver within the UK only.

Delivery costs will be displayed at checkout. Any delivery times shown elsewhere on Our Site are indicative only and are not guaranteed.

We are not responsible for delays caused by events outside our reasonable control (including postal or courier delays).

7. Returns & Refunds

Our Returns Policy forms part of these Terms.

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, unless an exception applies.

Returned items must be unused and in their original condition. Refunds will be processed using the original payment method.

For full details, please refer to our Returns Policy.

8. Faulty or Misdescribed Goods

Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015.

If goods are faulty, damaged, or not as described, you are entitled to a repair, replacement, or refund in accordance with the law.

9. Intellectual Property

All content on Our Site, including text, images, logos, and designs, is owned by or licensed to Cairn Candle Company Ltd and is protected by intellectual property laws. “Cairn” and “Cairn Candle Co” are registered trademarks owned by Cairn Candle Company Ltd.

You may not copy, reproduce, or distribute any content without our prior written permission.

10. User Content & Feedback

If you submit reviews, comments, or feedback, you grant us a non‑exclusive, royalty‑free right to use, reproduce, and publish that content for business and marketing purposes.

You confirm that any content you submit is lawful and does not infringe the rights of third parties.

11. Third‑Party Links

Our Site may contain links to third‑party websites. We are not responsible for the content, policies, or practices of third‑party sites, and access to them is at your own risk.

12. Limitation of Liability

We do not exclude or limit our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence or fraud.

Subject to this, we are not liable for:

Business losses

Indirect or consequential losses

Losses resulting from events outside our reasonable control

13. Indemnity

You agree to indemnify us against any losses, damages, or costs arising from your breach of these Terms or misuse of Our Site.

14. Severability

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will remain in full force and effect.

15. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page and will apply from the date of publication.

16. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction.

17. Contact Us

If you have any questions about these Terms & Conditions, please contact us at:

Email: info@cairncandles.co.uk